Why is my deposit being blocked by my bank?

Recently, there have been instances of fraud in the New Zealand banking system, which are unrelated to Superhero. Unfortunately, we’ve become aware that ASB Bank may have blocked certain accounts, including some linked to our partner, Airwallex.

In some cases, this may result in a hold being placed on fund transfers to your Superhero account. We understand this can be frustrating, but we recommend contacting your bank and asking them to release your transfer to your Superhero account.